| ARRIVAL - Monday, October 4, 2010
|
| Check-in
| 3:00 PM
|
| Dinner
| 5:00 PM
|
| Welcome Reception at Maritime Institute
| 7:30 PM
|
|
|
| DAY 1 - Tuesday, October 5, 2010
|
| Welcome and Program Opening
| 8:00 AM
|
| BREAK
| 9:15 AM
|
| I. Making Managers Into Leaders - Ed Oakley
| 9:30 AM
|
| BREAK
| 10:30 AM
|
| I. Making Managers Into Leaders - Continued
| 10:45 AM
|
| LUNCH
| 12:00 PM
|
| I. Making Managers Into Leaders - Continued
| 1:00 PM
|
| BREAK
| 2:00 PM
|
| I. Making Managers Into Leaders - Continued
| 2:15 PM
|
| Session I: Review Questions and Instructor Evaluation
| 3:00 PM
|
| BREAK
| 3:30 PM
|
| Group Assignments, Breakout Rooms
| 3:45 PM
|
| Introduction - Field Study 1, 2 and 3
| 4:00 PM
|
| Workshop 1: Introduction
| 4:30 PM
|
|
| Group Work Session - Get Organized
| 5:00 PM
|
| Dinner
| 6:00 PM
|
|
|
| Day 2- Wednesday, October 6, 2010
|
| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 1)
| 5:30AM
|
| Group Work Session (Groups 2, 3, 4, 5)
| 8:00 AM
|
| AM Announcements
| 9:30 AM
|
| II. Operations as a System - Phil Tarnoff
| 9:45 AM
|
| BREAK
| 10:45 AM
|
| II. Operations as a System (Continued)
| 11:00 AM
|
| LUNCH
| 12:00 PM
|
| Field Study 1 - Maryland Statewide Operations Center (SOC)
| 1:00 PM
|
| II. Operations as a System (Continued)
| 3:30 PM
|
| Session II: Review Questions and Instructor Evaluation
| 5:30 PM
|
| Dinner
| 6:00 PM
|
|
|
| DAY 3 - Thursday, October 7, 2010
|
| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 2)
| 5:30 AM
|
| Group Work Session (Groups 1, 3, 4, 5)
| 8:00 AM
|
| AM Announcements
| 9:30 AM
|
|
| III: Incident Management - John O'Laughlin
| 9:45 AM
|
| BREAK
| 10:45 AM
|
| III: Incident Management (Continued)
| 11:00 AM
|
| LUNCH
| 12:00 PM
|
| Speaker: Tom Jennings, FHWA , "Operational Challenges of the Capital Beltway HOT Lane Project"
| 1:00 PM
|
| III: Incident Management (Continued)
| 2:00 PM
|
| BREAK
| 3:00 PM
|
| III: Incident Management (Continued)
| 3:15 PM
|
| Session III: Review Questions and Instructor Evaluation
| 4:30 PM
|
| FREE TIME
| 5:00 PM
|
| Dinner
| 6:00 PM
|
|
|
| DAY 4 - Friday, October 8, 2010
|
| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 3)
| 5:30AM
|
| Group Work Session (Groups 1, 2, 4, 5)
| 8:00 AM
|
| AM Announcements
| 9:30 AM
|
| IV: Customer Service - Phil Tarnoff
| 9:45 AM
|
| LUNCH
| 12:00 PM
|
| Session IV: Review Questions and Instructor Evaluation
| 1:00 PM
|
| Round Table - Field Study 1 - Maryland Statewide Operations Center (SOC)
| 1:30 PM
|
|
| BREAK
| 2:30 PM
|
| Speaker: Stephen Lockwood, PB Consult, "Organization Maturity Models"
| 2:45 PM
|
| Workshop 2: Introduction
| 4:30 PM
|
| Open Discussion
| 5:00 PM
|
| Dinner
| 6:00 PM
|
|
|
| DAY 5 - Saturday, October 9, 2010
|
| AM Announcements
| 8:00 AM
|
| V: Effective Performance Assessment and Communication - Daniela Bremmer
| 8:15 AM
|
| BREAK
| 10:00 AM
|
| V: Effective Performance Assessment and Communication (Continued)
| 10:15 AM
|
| LUNCH
| 12:00 PM
|
| Speaker: Bob Marbourg, WTOP News (Traffic), "Communicating with Your Customer"
| 1:00 PM
|
| Q&A on Session V: Effective Performance Assessment and Communication
| 2:00 PM
|
| Session V: Review Questions and Instructor Evaluation
| 2:45 PM
|
| Group Work Session
| 3:15 PM
|
| FREE TIME
| 5:15 PM
|
| Dinner
| 6:00 PM
|
|
|
| Weekend: Sunday, October 10, 2010
|
|
| This is your one day off
| All Day
|
|
|
| Day 6: Monday, October 11, 2010
|
| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 4)
| 5:30 AM
|
| Group Work Session (Groups 1, 2, 3, 5)
| 8:00 AM
|
| AM Announcements
| 9:30 AM
|
| VI: The Intersection of Safety and Operations - Paul Jovanis
| 9:45 AM
|
| BREAK
| 10:45 AM
|
| VI: The Intersection of Safety and Operations (Continued)
| 11:00 AM
|
| LUNCH
| 12:00 PM
|
| VI: The Intersection of Safety and Operations (Continued)
| 1:00 PM
|
| BREAK
| 2:00 PM
|
| VI: The Intersection of Safety and Operations (Continued)
| 2:15 PM
|
| Session VI: Review Questions and Instructor Evaluation
| 3:15 PM
|
| BREAK
| 3:45 PM
|
| Workshop 1: Presentations and Discussion
| 4:00 PM
|
| FREE TIME
| 5:15 PM
|
| Dinner
| 6:00 PM
|
|
|
| Day 7: Tuesday, October 12, 2010
|
|
| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 5)
| 5:30AM
|
| Group Work Session (Groups 1, 2, 3, 4)
| 8:00 AM
|
| AM Announcements
| 9:30 AM
|
| VII: Integrating Planning and Operations - George Schoener
| 9:45 AM
|
| BREAK
| 10:45 AM
|
| VII: Integrating Planning and Operations (Continued)
| 11:00 AM
|
| LUNCH
| 12:00 PM
|
| VII: Integrating Planning and Operations (Continued)
| 12:30 PM
|
| BREAK
| 1:30 PM
|
| VII: Integrating Planning and Operations (Continued)
| 1:45 PM
|
| Session VII: Review Questions and Instructor Evaluation
| 3:15 PM
|
| BREAK
| 3:45 PM
|
| Potential Speaker
| 4:00 PM
|
| FREE TIME
| 5:00 PM
|
| Dinner
| 6:00 PM
|
|
|
| Day 8: Wednesday, October 13, 2010
|
| Group Work Session
| 8:00 AM
|
| Field Study 3 - Montgomery County TMC
| 9:15 AM
|
| LUNCH
| 12:45 PM
|
|
| Speaker: Michael Pack, UMD CATT LAB
| 1:45 PM
|
| BREAK
| 3:45 PM
|
| Round Table - Field Study 2 - Ride with Maryland SHA Service Patrol
| 4:00 PM
|
| Speaker: Donna Nelson, "Travel Time Measurement"
| 5:00 PM
|
| Dinner
| 6:00 PM
|
|
|
| Day 9: Thursday, October 14, 2010
|
| AM Announcements
| 8:00 AM
|
| Workshop 2: Presentations and Discussion
| 8:15 AM
|
| BREAK
| 9:30 AM
|
| Round Table - Field Study 3 - Montgomery County TMC
| 9:45 AM
|
| BREAK
| 10:45 AM
|
| Discussion - Application of Operations Concepts
| 11:00 AM
|
| LUNCH
| 12:00 PM
|
| Speaker: Rob Bertini, RITA Deputy Administrator, "The Future of Operations"
| 1:00 PM
|
| Discussion - Application of Operations Concepts (continued)
| 2:00 PM
|
| BREAK
| 3:00 PM
|
| Implementing Change in Your Organization, Wrap Up, Open Discussion
| 3:15 PM
|
| Study for Final Exam
| 5:00 PM
|
| Dinner
| 6:00 PM
|
|
| Farewell Gathering at Maritime Institute
| 7:00 PM
|
|
|
| Day 10: Friday, October 15, 2010
|
| AM Announcements
| 8:00 AM
|
| Group Photo
| 8:15 AM
|
| Final Exam
| 8:30 AM
|
| Program Evaluation, Quotes
| 9:00 AM
|
| BREAK - check out of hotel
| 9:30 AM
|
| Speaker: Congratulatory Keynote by Jeff Lindley, Associate Administrator for Safety, FHWA
| 10:00 AM
|
| Recognition of Participants
| 11:00 AM
|
| LUNCH
| 12:00 PM
|
| Adjourn
| 1:00 PM
|
|
Download 
View