| ARRIVAL - Monday, September 15, 2008 |
|
Check-in |
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3:00 PM |
| Dinner |
|
5:00 PM |
| Welcome Reception |
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7:30 PM |
|
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|
| DAY 1 - Tuesday, September 16 |
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Welcome and Program Opening |
|
8:00 AM |
| BREAK |
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9:30 AM |
| I. Operations as a System - Phil Tarnoff |
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9:45 AM |
| BREAK |
|
10:45 AM |
| I. Operations as a System (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Regina McElroy, Director, Office of Transportation Operations, FHWA |
|
12:30 PM |
| I. Operations as a System (Continued) |
|
1:15 PM |
| BREAK |
|
2:15 PM |
| I. Operations as a System (Continued) |
|
2:30 PM |
| BREAK |
|
3:30 PM |
| Session I: Review Questions and Instructor Evaluation |
|
3:45 PM |
| Overview - workshops, field studies, operations template, Group Assignemnts |
|
4:15 PM |
| Introduction - Field Study 1 and 2 |
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4:30 PM |
| Workshop 1: Introduction |
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4:50 PM |
| FREE TIME |
|
5:15 PM |
| Dinner |
|
6:00 PM |
| |
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| Day 2- Wednesday, September 17 |
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Group Work Session |
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7:00 AM |
| AM Announcements |
|
8:00 AM |
| II. Making Managers Into Leaders - Ed Oakley |
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8:15 AM |
| BREAK |
|
9:30 AM |
| II. Making Managers Into Leaders (Continued) |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| II. Making Managers Into Leaders (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Shelley Row, ITS Director/ITS Joint Program Office, RITA |
|
12:30 PM |
| II. Making Managers Into Leaders (Continued) |
|
1:15 PM |
| Session II: Review Questions and Instructor Evaluation |
|
2:00 PM |
| Field Study 1 - Maryland Statewide Operations Center (SOC) |
|
2:45 PM |
| Dinner |
|
6:00 PM |
|
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| DAY 3 - Thursday, September 18 |
|
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 1) |
|
5:30AM |
| Group Work Session (Groups 2, 3, 4) |
|
8:00 AM |
| AM Announcements |
|
9:30 AM |
| III: Incident Management - John O'Laughlin |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| III: Incident Management (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| III: Incident Management (Continued) |
|
1:00 PM |
| BREAK |
|
2:00 PM |
| III: Incident Management (Continued) |
|
2:15 PM |
| BREAK |
|
3:15 PM |
| Session III: Review Questions and Instructor Evaluation |
|
3:30 PM |
| Round Table - Field Study 1 - Maryland Statewide Operations Center (SOC) |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| Optional Group Activity at the Maritime Institute |
|
7:00 PM |
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|
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| DAY 4 - Friday, September 19 |
|
Field Study 3 Introduction |
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7:30 AM |
| Field Study 3 - Incident Management Simulation and CATT Lab |
|
8:00 AM |
| LUNCH |
|
12:30 PM |
| Donna Nelson: Customer Service |
|
1:00 PM |
| BREAK |
|
2:00 PM |
| Customer Service (Continued) |
|
2:15 PM |
| BREAK |
|
3:15 PM |
| Group Work Session |
|
3:30 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| |
|
|
| DAY 5 - Saturday, September 20 |
|
AM Announcements |
|
8:00 AM |
| V: Effective Performance Assessment and Communication - Daniela Bremmer |
|
8:15 AM |
| BREAK |
|
9:30 AM |
| V: Effective Performance Assessment and Communication (Continued) |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| VI: Effective Performance Assessment and Communication (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| V: Effective Performance Assessment and Communication (Continued) |
|
1:00 PM |
| Session V: Review Questions and Instructor Evaluation |
|
1:45 PM |
| BREAK |
|
2:15 PM |
| Workshop 1: Presentations and Discussion |
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2:30 PM |
| BREAK |
|
3:30 PM |
| Workshop 2: Introduction |
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3:45 PM |
| Wrap up Week 1 and Open Discussion |
|
4:15 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
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|
|
| Weekend: Sunday, September 21 |
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Optional Group Activity - Washington Nationals vs Padres Baseball Game - starts at 1:35 PM |
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All Day |
| or Baltimore Ravens vs Browns Foortball Game - starts at 4:15 PM |
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| Day 6: Monday, September 22 |
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Field Study 1 - Ride with Maryland SHA Service Patrol (Group 2) |
|
5:30 AM |
| Group Work Session (Groups 1, 3, 4) |
|
8:00 AM |
| AM Announcements |
|
9:30 AM |
| VI: Change Management - Greg Ferris |
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9:45 AM |
| BREAK |
|
10:45 AM |
| VI: Change Management (Continued) |
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11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: “AASHTO and Its Role in Operations” by Tony Kane |
|
12:30 PM |
| VI: Change Management (Continued) |
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1:00 PM |
| BREAK |
|
2:00 PM |
| VI: Change Management (Continued) |
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2:15 PM |
| BREAK |
|
3:15 PM |
| Session VI: Review Questions and Instructor Evaluation |
|
3:30 PM |
| Round Table - Field Study 3 Incident Management Simulation & CATT Lab |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
|
|
|
| Day 7: Tuesday, September 23 |
|
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 3) |
|
5:30AM |
| Group Work Session (Groups 1, 2, 4) |
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8:00 AM |
| AM Announcements |
|
9:30 AM |
| IV: Integrating Planning and Operations - George Schoener |
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9:45 AM |
| BREAK |
|
10:45 AM |
| IV: Integrating Planning and Operations (Continued) |
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11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Gary Euler, Vice President, Telvent Farradyne, Inc. - Topic: Outsourcing |
|
12:30 PM |
| IV: Integrating Planning and Operations (Continued) |
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1:00 PM |
| BREAK |
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2:00 PM |
| IV: Integrating Planning and Operations (Continued) |
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2:15 PM |
| BREAK |
|
3:15 PM |
| Session IV: Review Questions and Instructor Evaluation |
|
3:30 PM |
| Group Work Session |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| |
| Day 8: Wednesday, September 24 |
|
Field Study 1 - Ride with Maryland SHA Service Patrol (Group 4) |
|
5:30 AM |
| Group Work Session (Groups 1, 2, 3) |
|
8:00 AM |
| AM Announcements |
|
9:30 AM |
| VII. Overview of Systems Operations - the Institutional Dimension - Steve Lockwood |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| VII: Overview of Systems Operations - the Institutional Dimension (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Connie Sorrell, Chief of Operations, Virginia DOT |
|
12:30 PM |
| VII: Overview of Systems Operations - the Institutional Dimension (Continued) |
|
1:30 PM |
| BREAK |
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2:30 PM |
| Session VII: Review Questions and Instructor Evaluation |
|
2:45 PM |
| BREAK |
|
3:15 PM |
| Open Discussion Opportunity |
|
3:30 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| |
|
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| Day 9: Thursday, September 25 |
|
AM Announcements |
|
7:45 AM |
| Round Table - Field Study 2 - Ride with Maryland SHA Service Patrol |
|
8:00 AM |
| Field Study 4 Introduction |
|
9:00 AM |
| Field Study 4 - Montgomery County TMC |
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9:10 AM |
| LUNCH |
|
1:00 PM |
| Discussion - Application of Operations Concepts |
|
2:00 PM |
| BREAK |
|
3:45 PM |
| Round Table - Field Study 4 - Montgomery County TMC |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| Optional Group Activity at the Maritime Institute |
|
7:00 PM |
|
|
|
| Day 10: Friday, September 26 |
|
AM Announcements |
|
8:00 AM |
| Workshop 2: Presentations and Discussion |
|
8:15 AM |
| BREAK |
|
9:15 AM |
| Final Exam, Program Evaluation, Quotes |
|
9:30 AM |
| BREAK - check out of hotel |
|
10:30 AM |
New Senior Management Program on September 16-26, 2008 and Spring 2009
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