The Operations Academy was an excellent experience and greatly added to the knowledge and expertise I need to grow as a competent traffic operations manager. This was a great introduction to the transportation system management and operations concept and the curriculum design, team workshops, and field visits were exceptional. The diversity in the course participants added to my understanding of other roles within TSM&O and their significance. I plan to investigate and assess where we are at – GDOT – with our TSM&O practices. I would like to champion operational performance measures and TSM&O in the planning process.