Program Description

The Operations Academy™ Senior Management Program has been modeled after successful leadership training programs offered in other fields. It includes two parts: an initial pre-study program followed by a two-week (ten-day) total immersion program.

Two Week Total Immersion Program

The total immersion program includes the following mix of activities:

Formal Classroom Training
Formal classroom training
organized around the six fundamental principles of management and operations – (1) Operations as a system, (2) Leveraging Improved Mobility and Safety through Operations, (3) Performance Measurement, (4) Customer Service, (5) Organization, (6) Management.

classroom

Workshops
Workshops will include small group exercises, with specific roles assigned to each participant. Participants will address difficult transportation management and operations challenges, and propose solutions based on the principles provided during the classroom training. Solutions will be presented at a final session attended by leaders from the transportation agencies that have sponsored the participants. Participants will also be required to complete an evaluation of their agency’s operations program.

workshop

Field Studies
Field studies will be conducted by workshop participants. Visits will be made to at least three transportation operations facilities. Participants will be required to analyze these facilities and recommend improvements.

field studies

Pre-Study Program

Following acceptance into the program, participants will be required to complete a series of on-line self-assessment exams to demonstrate their familiarity with terminology and principles in a wide range of key technical and management subjects. It is expected that most participants will need to review pre-study materials in some, but not all of the subject areas covered. The amount of time required to complete pre-study requirements will vary, however, all participants should be prepared to devote up to 20 hours to pre-study prior to arrival for the on-site session. Pre-study material will be provided to participants three months prior to the beginning of the two week program.

Continuing Education Units (CEUs)

For successful completion of the entire Operations Academy™ Senior Management Program, participants will receive 10 Continuing Education Units (CEU’s) from the University of Maryland. This equals 100 Professional Development Hours (PDHs).

Arrangements

Participants will be housed at the Maritime Institute. They will attend class and participate in field studies during the day and spend evenings working on workshop assignments.