I came to the Operations Academy with minimal expectations. However, after two weeks, I learned the level of importance of the TSM&O. The academy gave me a different perspective as far as performance measures, collaboration, and especially the method to present the data to the upper management and the traveling public. It is critical to have the accurate data to build the business case in order to ask the management as well as the taxpayers for the funds to build the projects. Thank you so much for the dedication and commitment to provide knowledge to the traffic engineers and TSM&O staff around the nation.