Bruce Wacker
The Operations Academy was the most intense training I have taken in my career. Statistics show that people forget most of what they learned within four months often returning from a training session because it was not ingrained in them. Not so with the Operations Academy. The knowledge I gained will stay with me for […]
Chris Hilyer
Justification and benefits of a program are supported by the data. The Operations Academy illustrates that the data does not have to be perfect to be valuable. Additionally, large historical data sets are not required. An agency can utilize rolling periods of data for analysis and recommendations until more information is generated.
Timothy Ms. Scancon, PE
1. I hope that all participants took with them that our customer service should be their number one concern. 2. Being at the Maritime Academy is like being on a landlocked cruise ship.
Peter Vega
I have been involved in TSM&O for nearly 10 years and came in with a perception that this course could not provide me with anything valuable. I was thoroughly wrong after completing this course. It provided me with the tools and foundation to take our TSM&O program to new heights!
Eric Hill
Participating in the Academy has increased my knowledge and skills in TSM&O. It creates another source for me to use and a network of peers that will improve our efforts to improve transportation efficiency.
San Lee
The multi-discipline backgrounds demonstrate the key players needed to instill quick win projects that are high value to travelers and our DOT. I am looking forward to having more of our team become alumni.
John O’Neil
I learned much from the classroom and from others in class. The field study was especially helpful. Will review my organization CMM levels upon return to the office. The information learned from both the classroom and networking with others has been especially helpful.
Tim Keeton
I now feel like I can be a true “champion” of these concepts within my agency.
Brian Simi
The Ops Academy course is a great opportunity to learn about TSM&O as a coordinated strategy to address congestion in the midst of reduced capital funding. I will help me refocus my efforts in my own department to promote TSM&O policies at the headquarters and district level.
Angela Murphy-Adams
The program was a great opportunity to learn about issues and solutions nationally. The relationships built here will be the best take away. I look forward to sharing and implementing many of these takeaways with my department. Thank you.
Michael Middleton
My eyes were opened to the vast amount of options to improve travel reliability. Customers can help us improve our processes if we allow them to be a part of the solution.
Randy Johnson
I had little knowledge of the material before I came. I am excited to go back to my DOT and make a difference with TSM&O. I will go from zero to hero. Thanks TSM&O.