The Operations Academy™ curriculum integrates technical strategies, performance management, organizational capability, and the communication and operational leadership skills required to advance TSMO in practice.
Subjects and participants are intentionally linked to demonstrate how decisions, data, technology, and organizational processes interact in real agencies.
Understanding TSMO
Participants examine the purpose, scope, and future direction of TSMO, including:
- The importance of TSMO for safety, reliability, resilience, and public trust
- Core components of a mature TSMO program
- Data analytics and operational decision-making
- Emerging technologies and future implications
Delivering TSMO in Practice
Participants explore how TSMO strategies are applied across real-world contexts:
- Advanced Operations Techniques such as Active Traffic Management and Integrated Corridor Management
- Managing for Disruptions, including incident and emergency management
- Work zones and operational impacts
- Traveler information
- Goods movement
- Operational performance measures
Emphasis is placed on integration across modes, systems, and users.
Measuring and Improving Performance
Participants examine how performance management supports accountability and informed decision-making:
- Selecting and aligning performance measures
- Analysis tools and visualization techniques
- Managing and interpreting performance data
- Using data to guide decisions and communicate results
Strengthening Agency Capability
Participants explore the structures and processes required to sustain TSMO:
- TSMO program planning
- Capability Maturity Model evaluation
- Systems engineering principles
- Workforce development
- Communicating the value of TSMO
- Leadership and professional effectiveness
Applied Integration
Throughout the Operations Academy™, participants apply lessons through structured workshops and exercises based on real operational challenges. The program culminates in an individual action plan focused on implementation.