I’ve gained an invaluable perspective on the direction of the transportation industry. I will take the opportunity to be a recruiter of like-minded colleagues to spread the message out to others. My agency will get a manager that promotes change through a forward-thinking, positive and encouraging message. I will work hard on a daily basis to challenge staff through celebration after consistent review of performance. We will see transition based on the five steps of effective change given the opportunity. Systems management and operations is our future.